Reference

How kagtoto Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your DANA, OVO, or GoPay transactions, and keep your account secure.

Account data handled locallyDANA, OVO, GoPay transaction recordsYour right to access or delete dataCookie controls in your browserContact us to update your details
kagtoto How kagtoto Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Privacy

Email Support Send your data request or privacy question to our support email. We respond to verified account holders asking about their stored data or requesting corrections.
Live Chat Open the live chat from your account dashboard to speak with our support team directly about privacy questions, cookie settings, or account data concerns.
Account Settings Log in, go to Account Settings, and use the data and privacy section to review what we hold, update your contact details, or start a deletion request.
DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Account Security

We use SSL encryption on every page and require OTP verification for login and withdrawals. Unrecognised device logins trigger an additional identity check before access is granted.

Cookie Use

We use functional cookies to keep your session active and analytics cookies to understand how the account dashboard is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is retained while your account remains open. After closure, we keep records for the period required under applicable compliance obligations, then delete or anonymise them.

Requesting Changes

Contact us via live chat or support email with your verified account details. We process access, correction, and deletion requests within a reasonable timeframe and confirm completion by email.

Common Questions About Your Privacy

Here are the questions we hear most from account holders about how their data is collected, stored and used. If something is not covered here, reach out through live chat or support email with your account details.

We collect your name, phone number, email address, and the e-wallet you register — DANA, OVO, or GoPay. We also log device type and session activity to protect your account from unauthorised access.

We share data only with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your personal data. Each processor has its own privacy terms covering what they do with transaction records.

We keep your data while your account is active. After you close it, we retain records for the period required by applicable law in eligible regions, then delete or anonymise them.

Log in and go to Account Settings, or contact us via live chat or support email. Verify your identity and we will send you a summary of the personal data linked to your account.

Yes. Where no legal or compliance obligation requires us to keep your records, we will process a deletion request. Submit the request through Account Settings or our support email with your verified account details.

We use session cookies to keep you logged in and analytics cookies to see how the dashboard is used. You can block or clear cookies through your browser settings; this may affect some account features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.